Return and exchange methods
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Return and Exchange Instructions
1. If you have any doubts, product inconsistencies, defects, abnormalities, or other matters that require assistance before using the product, please call the customer service staff at 02-2521-1972. If improper use causes damage to the product or leaves traces of use, your rights to return or exchange the product will be affected.
2. If after receiving the product, you find that it is defective or damaged, or there is a shortage of accessories, and you need to exchange the product, please log in to the "My Account" page to apply for an "exchange" within 7 days after the arrival of the product, and we will help you as soon as possible. deal with.
3. According to the provisions of the Consumer Protection Law, consumers have the right to a 7-day waiting period (appreciation period) for product arrival. The appreciation period is not a trial period . In order to protect consumers' personal hygiene and the rights of the next customer, our company's products are not provided For trial use , once unpacked and used, it is deemed to be a purchase , and no returns or exchanges will be accepted.
4. Notes on returns and exchanges: The returned goods must be brand new and fully packaged (including the host, accessories, internal and external packaging, random documents, gifts, event gifts, etc.). If there is damage or damage that affects resale, it will be deemed In this case, the product will not be returned or exchanged, or a product refurbishment (renovation) fee will be charged.
5. Please package the returned goods properly in the original carton used by the delivery manufacturer. If the original carton is lost, please use other cartons to wrap the goods in addition to the original packaging. Do not paste the sticker directly on the original packaging. Or write text. If the original packaging is damaged, the product cannot be returned or the damage fee will be deducted from the refund.
6. The following situations may affect your return rights:
* Without affecting your inspection of the goods, you damage the packaging of the goods, remove the seals, remove the tags, remove the stickers or remove the labels.
* Welfare items, display items, and clearance items will not be returned or exchanged as the store has provided an opportunity to confirm the status of the items on-site.
* Products whose resale rights may be damaged due to unpacking.
* Other reasons beyond the necessity of inspection or attributable to you, resulting in damage, loss or alteration of the goods.
7. If you have obtained a paper invoice or an electronic invoice that has passed the business tax period, after the return is completed, the customer service staff will contact you about the relevant return matters (for example: invoice processing or sales discount)
8. After you apply for a return or exchange, please take the initiative to ask for the documents from the freight staff and keep them until the return or exchange is completed to facilitate future inquiries.
2. If after receiving the product, you find that it is defective or damaged, or there is a shortage of accessories, and you need to exchange the product, please log in to the "My Account" page to apply for an "exchange" within 7 days after the arrival of the product, and we will help you as soon as possible. deal with.
3. According to the provisions of the Consumer Protection Law, consumers have the right to a 7-day waiting period (appreciation period) for product arrival. The appreciation period is not a trial period . In order to protect consumers' personal hygiene and the rights of the next customer, our company's products are not provided For trial use , once unpacked and used, it is deemed to be a purchase , and no returns or exchanges will be accepted.
4. Notes on returns and exchanges: The returned goods must be brand new and fully packaged (including the host, accessories, internal and external packaging, random documents, gifts, event gifts, etc.). If there is damage or damage that affects resale, it will be deemed In this case, the product will not be returned or exchanged, or a product refurbishment (renovation) fee will be charged.
5. Please package the returned goods properly in the original carton used by the delivery manufacturer. If the original carton is lost, please use other cartons to wrap the goods in addition to the original packaging. Do not paste the sticker directly on the original packaging. Or write text. If the original packaging is damaged, the product cannot be returned or the damage fee will be deducted from the refund.
6. The following situations may affect your return rights:
* Without affecting your inspection of the goods, you damage the packaging of the goods, remove the seals, remove the tags, remove the stickers or remove the labels.
* Welfare items, display items, and clearance items will not be returned or exchanged as the store has provided an opportunity to confirm the status of the items on-site.
* Products whose resale rights may be damaged due to unpacking.
* Other reasons beyond the necessity of inspection or attributable to you, resulting in damage, loss or alteration of the goods.
7. If you have obtained a paper invoice or an electronic invoice that has passed the business tax period, after the return is completed, the customer service staff will contact you about the relevant return matters (for example: invoice processing or sales discount)
8. After you apply for a return or exchange, please take the initiative to ask for the documents from the freight staff and keep them until the return or exchange is completed to facilitate future inquiries.